Results

Each physician decided how to deal with results. If your results are abnormal, we will contact you to review them. Currently, we usually also contact patients with normal results. If you are concerned and would like to find out about your results, please contact your doctor directly.

Timeliness

We believe patients’ time is valuable, and endeavor to run on time. If you are more than 15 minutes late, you will have to rebook and a $200 charge will apply.

Payment

Some services (such as filling out insurance forms and driver’s forms) are not insured by the Alberta Government, and require patients to pay directly. Please see the ‘Payments’ section of the website of a list of prices, or discuss directly with your doctor.

Services Not Provided

No doctors in the clinic prescribe opioids for non-cancer pain. As there is no hospital in Cochrane, we do not offer delivery of babies or admission to hospital. Each physician, at your meet and greet appointment, will review specifics of other services they do not provide.

Termination of Patient-Physician Relationship

We reserve the right to terminate the patient-physician relationship under the following circumstances:

• If we, or any person we work with, feels threatened in any way by a patient or his or her family.
• If a patient has had two or more “no-shows” to appointments.
• If a patient has not been seen for more than 18 months. We expect that patients will come in for regular screening and preventative health care at least once per year.